Service Design is focused on creating user/customer experiences using a combination of intangible and tangible mediums across different touchpoints. It provides numerous benefits to the end user experience when applied to sectors such as retail, banking, travel, and healthcare.
We empathize with the customers to understand their unmet needs and then zero down on an evaluation approach that includes design thinking, user interviews, persona analysis and physical observation. Our deliverables include detailed user journey map with summary of each experience touchpoint that’s evaluated using a scientific design approach.
We help leverage the power of today’s connected technologies to integrate your systems that includes people, customers and infrastructure. All this to deliver an integrated cross channel digital experience that is aligned to your business goals.
We strive to comprehend customer’s wants and needs and work to understand service gaps. We help embed connected experience, smart alerts and inbuilt analytics into your process.
Visually prototyping the service journey with a pilot rollout minimizes the risk involved in large-scale adoption. We conduct many such successful pilot, which also act as a reassurance providing upfront purview into the anticipated service improvements. Fixing any unforeseen upshot with quick pivot is possible at this stage.
Bots aren’t born smart. Chatbots interact with humans by giving them the required information and answering questions.
